When you place an order with us
You will receive confirmation of your order via email. We will process and dispatch your order within 3 working days and email you to let you know that your order has been dispatched. If for any reason there is a delay, we will contact you and let you know.
Pricing and product descriptions
All prices and product information that appear on the website are all current. We may change labelling slightly from time to time. All prices are in NZ dollars and inclusive of GST, exclusive of freight and handling charges.
Payment options
We offer Visa and Mastercard credit card options. We also offer Account to Account through our website. All payments are through a secure payment page. Full payment must be received by us before we process and dispatch your order. Please contact us the Contact Us page on this website if you have any questions about this
Delivery
How soon will my order be dispatched? We pride ourselves on getting all orders on the courier the day after they come in. Please ensure that you have given us the correct delivery address. If you know your postcode, then please include it. Go to https://www.nzpost.co.nz/tools/address-postcode-finder to find your postcode. We use non-signature Courier Post bags
Returns & refunds
Our priority is that you are happy with your purchase. If you have concerns about the quality of the product then please use the Contact Us page of the website, telling us your concerns. We will address all concerns within 3 working days. Any issues around quality will only be addressed within 14 days of you receiving your product. Important: Please note we have recommended storage temperatures on most of our products. If they get too cold or too hot, then the consistency will change. This is not a fault - it is a trade-off for the purity and minimal number of ingredients. The product will still be good to use. We do not offer refunds but instead will replace product if we consider concerns to be genuine. We may ask you to return unused product before we can issue a replacement. Please note if you purchased the product from one of our retail outlets, then you will have to contact them and their policy will apply.
Gift Vouchers
Gift vouchers are available through the website. An email voucher will be sent to the purchaser and the recipient. Gift vouchers are valid for 12 months from dispatch to email date. To redeem your gift voucher
Your information
We are based on Lund Road, Katikati in the Western Bay of Plenty. Email: pat@happyhorizons.co.nz
Intellectual property
If you wish to reproduce or print any material from our website, you can only do so if it is to be used for non-commercial purposes. All rights are reserved. All Intellectual Property on this website is fully owned by Happy Horizons Ltd
Linking to this website
If you wish to link our website, then please contact us through the Contact Us page on this website for written permission to do so.
Competitions
Occassionally we may have competitions. At that time we will publish terms and conditions of the competition
Complaints
If you have any complaints about products or service, then please us the Contact Us page in the first instance. As is our standard policy, we will reply to you within 3 working days.